Laserfiche WebLink
TEC:IINlalL SEBIIIC:ES BEI"ABTIENT <br /> <br />9 - 11 Lincoln Square <br />Worcester, Massachusetts 01608 <br />(508) 799-1272 <br /> <br />e, artmental Mission Statement: <br />o provide quality information technology systems and services, efficiently <br />d effectively, to city departments and users, thus enabling them to fulfill <br />IJL~l~eir goals and objectives. <br /> <br />Departmental Overview: <br /> <br />The Technical Services Department <br />continues to provide quality technical <br />solutions and support services to city <br />departments. These services are <br />essential for city departments to <br />efficiently perform their daily <br />business functions and effectively <br />deliver municipal services to the <br />public. <br /> <br />By utilizing technology, departments <br />have increased productivity and are <br />now able to do more with less. <br />Technical Services has developed <br />applications that have significantly <br />improved the way departments <br />perform their business processes by <br />providing a more efficient way to <br />perform their functions. <br /> <br />For example, several applications <br />have been developed for the <br />Department of Public Works, such as <br />the Customer Services Request <br />application and the Electronic Streets <br />Permitting application. The Customer <br />Services application was developed <br />for the new Customer Service Center <br />at DPW. The system tracks citizen <br />requests made to the DPW, from the <br />time of intake to completion. <br />Requests are received through the <br />Customer Service Center and <br />automatically routed to the <br />responsible division for resolution. <br />Requests to other departments within <br />the city, as well as outside companies <br />(e.g., Massachusetts Electric) are <br />automatically routed through e-mail. <br /> <br />CITY OF WORCESTER FISCAL 2005 ANNUAL BUDGET <br /> Page 1 <br /> <br /> <br />